Shipping, refunds and complaints.

FFGuides delivers the goods as soon as possible if it is in our warehouse. In practice, this means 2-3 days in Poland, or about 7 days abroad. If the ordered goods must be imported from other warehouse delivery date set individually with the customer. Shipments by Polish Post. Price per item depends of total order amount. 

All the goods in the store are covered by a two year warranty. If there is an additional warranty period, this information is in the data sheet. Customer after the discovery of the defect or malfunction of the goods is obliged to aggravating this disadvantage by continuing to use because it can result in loss of warranty. Deadline for response from our side is up to 14 calendar days.

The customer can withdraw from the agreement for the purchase of goods from within 14 calendar days from the date of delivery of the goods without giving a reason. Goods must be in unused condition. To meet the deadline is enough to send a statement before its expiry.